Video: Luminoso for NPS

Analyzing your unstructured NPS feedback to improve the customer experience

NPS scores are a great tool to understand at-a-glance your customers' satisfaction. However, these scores alone do not explain why your customers feel the way they do. Without this knowledge, you can’t make effective changes to your customer service. In this webinar, Luminoso explains how analyzing unstructured customer feedback can illuminate the real drivers behind quantitative NPS scores.