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People are talking about Luminoso, our customers, and the industry.




CMSWire

3.15.17 | Companies showcase AI, analytics at Forrester tech event

"Forrester invites select tech startups, smaller companies and unique divisions of large enterprises to showcase their tech at its tech mixer event each year to demonstrate 'emerging technology companies that might inspire us to think differently and give us an edge in winning, serving and retaining our customers. …"


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Inc.

3.15.17 | Analysis of 13,465 Customer Ratings Has Finally Identified the Worst Airline Ever

"A company called Luminoso told me recently about their survey of 13,465 customer ratings. The survey was conducted between 2013 and 2017 and looked at a total of 19 airlines in categories like food, check-in, and entertainment. Sitting way at the bottom of the chart is Spirit Airlines. And I mean: Way at the bottom. …"


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Topbot

3.14.17 | Common misconceptions brand executives have about AI

"Recognizing the potential of exponential technologies like A.I. and bots, creative agencies and consulting firms now proudly feature A.I. departments. The message to brand executives is clear: understand and leverage trends in automation and artificial intelligence, or perish. …"


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The Times

2.28.17 | Wake up and smell the robots

"Catherine Havasi co-founded Luminoso in 2010. The company, based in Cambridge, Massachusetts, uses artificial intelligence that mimics human intuition and understanding to interpret language. It can, for example, automate the creation of complex customer service phone menu systems for big companies. Havasi said: 'We can do in 15 minutes what it would take a team of consultants two months to do.' Watch out, McKinsey. …"


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NG•Data

2.27.17 | Luminoso featured in NG•Data's Guide to Customer Insights

"Customer insights can be the difference between a healthy bottom line and a floundering business. When organizations have quality data, they can put the meaningful, actionable insights to work and know their customers inside and out in order to delight them with a superior experience. …"


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Mashable

2.14.17 | The best dating apps to get you laid

"Looking for a last-minute one-night stand? You might think Tinder is your best bet, but new data shows you might actually have better luck elsewhere. A new study from Luminoso has figured out which dating apps are most likely to get you laid, help you find love and more. …"


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AI Business

2.9.17 | The 100 leaders of AI in business

"The artificial intelligence for business field is growing at unprecedented rates year on year. In 2016 the AI for business market value was predicted to be $8bn by 2020; it is now forecast by multiple sources at approximately $47bn by 2020. …"


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CXM

2.8.17 | Surveys: Time for a major upgrade

"Let’s face it. Surveys suck. They suck to take and they really suck to design. Even a well-designed survey tends to make assumptions (in the form of leading questions) and is limited. …"


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TechTarget

1.26.17 | Why is it possible for good data to sometimes result in bad analytics?

"Luminoso's analytics predicted 'Jackie' would garner a best-picture Oscar nod. It didn't. Understanding why is a good lesson for application developers and corporate decision-makers. …"


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Yahoo

1.24.17 | Cambridge-based artificial intelligence companies look to Japan

"Leaders from several Boston-area tech startups will travel to Tokyo to expand and promote business ties next month. They will be speaking at the Big Data Analytics Tokyo conference, Feb 7-8, 2017, hosted by Basis Technology, Open Data Science, and AI Business. …"


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Boston Globe

1.12.17 | Could "Jackie" win the Best Picture Oscar?

"With less than two weeks before Oscar nominations will be announced, one Cambridge-based company predicts “Jackie” will win the coveted Best Picture award at this year’s Oscars, a film that hasn’t gotten a ton of attention as a serious contender. …"


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Bostinno

1.11.17 | This Cambridge company is using AI to predict the Oscars' Best Picture

"In light of recent major U.S. events, the art and science of prognostication is stickier than ever. It can be problematic when it comes to politics, but one Cambridge company thinks it's created a crystal ball that can see into the future of the Academy Awards. …"


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Variety

1.10.17 | Oscars data forecast: 'Jackie' is front-runner for Best Picture win, analytics startup predicts

"Can the language used in movie reviews hold the tea leaves revealing the winners of the Academy Awards? That’s the hypothesis of Luminoso Technologies, which has already declared the likely best-picture winner of the 2017 Academy Awards …"


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AI Business

1.5.17 | Leading companies undertaking transformational initiative in 2017

"AIBusiness recently conducted an interview with Catherine Havasi, CEO and Co-founder of Luminoso. In this interview, Havasi shares her thoughts around artificial intelligence in the enterprise, how to succeed in this evolving world of technology, and looks into the future of the coming year. …"


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Inc

1.4.17 | The age of critics, artificial intelligence, and listening to your consumer

"How are "insights-driven businesses" making sense of this ever-increasing stream of consumer data? To get a better idea, I reached out Dr. Catherine Havasi, CEO of Luminoso. According to Havasi, the last few years have brought significant advances in what we are able to discover from all those tweets, reviews, and online conversations. …"


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1.3.17 | Samsung at CES: Ignore that burning Galaxy Note 7 over there

"MAi Research and Luminoso found that while overall likability of Samsung's brand declined only slightly from February 2016 to October 2016 (78 percent to 74 percent), consumer intent to purchase a device dropped …"


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Luminoso Demos NLP Understanding

12.16.16 | Luminoso demonstrates that Natural Language Understanding can be run on embedded devices

"Today, Luminoso Technologies, Inc., a global leader in artificial intelligence-based deep analytics, announced that the company’s software incorporating word embeddings can be run on a Raspberry Pi, or the equivalent of an iPhone 5 …"


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Luminoso Key Hires and Clients

11.18.16 | Luminoso announces the addition of several European clients and makes key hires in the UK and Australia

"Luminoso Technologies, Inc., a leading global player in artificial intelligence (AI)-based deep analytics, announced the addition of three large European clients to its roster and several key hires in the U.K. and Australia …"


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Machine Intelligence

11.7.16 | The current state of machine intelligence 3.0

"Luminoso was featured in O'Reilly's annual report on the machine intelligence landscape. Read the article to get their take on the state of the industry, misconceptions about machine intelligence, and the challenges facing businesses who want to adopt MI. …"


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Surveys

10.24.16 | Data Scientists reveal Trump's three favorite words

"Data analysis reveals that Trump’s and Clinton’s disparate oratory is more than just anecdotal. Luminoso ran several months’ worth of campaign appearances by both Clinton and Trump, including both speeches and debates, and found key differences between the two candidates. …"


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Surveys

10.6.16 | Whoever said surveys are dead is dead wrong

"Despite the slew of recent articles from the media lamenting that surveys are dead, surveys still serve as an impactful tool for gathering customer feedback. In this article, Cassie Johnson, VP of Customer Success & Services at Luminoso, examines the benefits of conducting customer surveys and offers strategies that will help marketers get the most of them. …"


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Publicis

9.28.16 | Publicis.Sapient and Luminoso partner to apply AI to marketing and business transformation

"Today, Publicis.Sapient, a division of Publicis Groupe, and Luminoso Technologies, a leading global player in Artificial Intelligence (AI)-based deep analytics, announced a strategic partnership to help clients transform unstructured data into actionable insights …"


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Sapient Government Services

8.30.16 | Sapient Government Services and Luminoso team to provide AI-powered digital transformation services

"Today, Sapient Government Services, part of Publicis.Sapient, and Luminoso Technologies, a leading global player in deep analytics, announced a marketing partnership. Together, the organizations will use AI capabilities to help federal agencies transform data into actionable insights. …"


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Raconteur

7.26.16 | Shining a light on customer experience with AI

"In a world where customers can research products and compare prices online, buy from any company in the world and influence other shoppers via social media – which Forrester Research has termed the “age of the customer” – businesses must compete on the quality of the service they provide. …"


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Tech Emergence

6.26.16 | NLP Systems Have a Lot to Learn from Humans – A Conversation with Catherine Havasi

"10 years ago, it would have been difficult to talk into your phone and have anything meaningful happen. AI and natural language processing (NLP) have made large leaps in the last decade, and in this episode Dr. Catherine Havasi articulates why and how. …"


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KM World

6.20.16 | Luminoso and Basis Technology establish marketing partnership

"Luminoso and Basis Technology have formed a marketing partnership to enter new geographic markets as well as to enter the U.S. government channel segment. …"


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Channel Partners

6.3.16 | Luminoso kicks off first partners program and introduces new SVP of Sales

"Luminoso announced Mike Brunnick as its new senior vice president of global sales. In this new role, Brunnick will be responsible for global revenue and client development at Luminoso. He also will be charged with building new channel partner relationships that provide Luminoso access to new clients and incremental revenue opportunities. …"


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9.15.15 | USA Today highlights Luminoso analysis in a viral article about the presidential campaign

"In our favorite social media analysis so far this year, the digital analytics firm Luminoso scoured 4.5 million Trump-related tweets from Aug. 7 through Sept. 9 and found about 4% of them were people promising to leave the country if Trump wins the White House.…"


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8.20.15 | Luminoso uncovers surprising insights about Amazon employee satisfaction

"Luminoso, an enterprise feedback analytics company spun out of the MIT Media Lab, sifted nearly all of the almost 1,800 reviews posted by Amazonians on Glassdoor, the site where employees dish about what life is really like where they work. What they found: Amazon employees who complained about the work-life balance at the company actually tended to give Amazon a higher rating.…"


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8.7.15 | Luminoso announces three things Twitter is teaching us about the GOP candidates

"It's probably no surprise that lots of people are talking about U.S. politics and the 2016 election online. What might surprise you though is which political topics people associate with each of the Republican presidential candidates.…"


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6.30.15 | Cutting the Cord: Why Netflix reigns supreme

Netflix is the most popular subscription video-on-demand service, found in 36% of U.S. homes, followed by Amazon Prime Instant Video (13%) and Hulu Plus (6.5%), according to Nielsen. Netflix is such a "resounding favorite" that about 20% of consumers think that it could replace traditional broadcast and pay-TV services, according to the new survey of 2,500 U.S. consumers conducted in May and June, and analyzed by iModerate and Luminoso.


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6.19.15 | Hiring in the Hub: These Boston Tech Companies Made Moves This Week

Luminoso, a Cambridge startup with software to help companies better process consumer feedback, has made three personnel moves. The company named Chad Kelly, formerly of Leaf and Gomez, as its VP of finance. Luminoso also appointed Jim Follett, founder and CEO of Trebuchet Impact Advisors, as a corporate advisor, and serial entrepreneur Sharon Kan to its board of directors.


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6.15.15 | What Twitter can tell us about Father’s Day

Like most holidays, Father’s Day represents a great opportunity for brands to connect with consumers. However, in order for brands to connect with consumers around a holiday like Father’s Day, they need to first understand the average consumer and their behavior around the holiday.


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6.12.15 | Father's Day Social Media Trends

Text analytics company Luminoso looked at 92,450 Father's Day tweets over 15 days across the U.S., U.K. and Canada and found that the majority of tweets were from women and the majority of personal messages to Dad were from daughters, rather than sons.


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5.13.15 | Basis Technology、MIT Media Lab スピンアウトの情報分析企業 Luminoso と提携

CAMBRIDGE, 2015年5月13日—多言語対応の言語処理ソフトウェア開発企業のBasis Technology (ベイシス・テクノロジー、本社:米国マサチューセッツ州ケンブリッジ、CEO:Carl Hoffman、URL:www.basistech.com 日本法人:東京都千代田区) は、MITメディアラボのスピンアウト企業であり、ソーシャルメディア等の多言語情報分析サービス提供の Luminoso Technologies, Inc.(以下 Luminoso、本社:米国マサチューセッツ州ケンブリッジ、CEO兼共同創設者: Catherine Havasi 氏、URL: www.luminoso.com ) とパートナー契約を締結し、Luminosoの情報分析ツール Compass に、Basis Technology のRosette 言語処理プラットフォームの技術を提供したことを発表しました。今後は両社で営業・技術サポート面でも協力体制を築きます.


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5.11.15 | MOST CREATIVE PEOPLE 2015

As sophisticated as artificial intelligence has become, computers still struggle to grasp the nuances of human language. Earlier this year, Catherine Havasi’s software company, Luminoso, introduced Compass, a platform that helps machines better interpret written human communication. The technology is already being used by companies such as Sony and Intel to automatically analyze enormous volumes of customer feedback from tweets, survey forms, and other digital media. "When people communicate, they rely on this huge body of unspoken assumptions about the world—things I know, things I assume you know," says Havasi. "I've always been interested in helping computers understand people the way people understand people." As Luminoso’s algorithms continue to listen and learn, the machines will only get smarter—and so will Havasi’s clients.


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2.12.15 | The Startup That Helps You Analyze Twitter Chatter in Real Time

CATHERINE HAVASI WANTS to help businesses understand what people are saying on Twitter, Facebook, and other online feeds and forums—right now. Havasi is the co-founder and CEO of artificial intelligence startup Luminoso, a four-year-old company that spun out of the MIT Media Lab. Basically, the company uses natural language processing and machine learning technologies to help businesses analyze what consumers are saying across all kinds of communications channels, including news sites, blogs, online forums, and, yes, social media. Previously, the company examined only archived data, but now it can analyze all that chatter in real time.


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2.11.15 | Luminoso brings its text analysis smarts to streaming data

Luminoso, a sentiment analysis startup with DNA from MIT’s Media Lab, says its new product can take consumer feedback from Twitter, Facebook, Google+ and potentially other feeds, and boil it into one stream to provide a near real-time look at how people feel (or at least talk) about a given topic.


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2.11.15 | Luminoso to enterprises: Here's what all that chatter really means

Born of the MIT Media Lab in 2010, Havasi’s company takes a different approach. Tapping the power of machine learning and natural language processing, Luminoso’s new Compass product, which will be announced Thursday, is designed to give companies deeper insight into what consumers are saying, and in real time. Emails, surveys, news sites, blogs, forums and focus groups can all be included in addition to social media.


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2.11.15 | Luminoso's new technology helps companies mine the web in real time

Up until now, companies have had to sift through massive amount of tweets and other social media by keyword to find out what people are saying about a particular topic. Luminoso, a Cambridge-based MIT Media Lab spinoff that helps businesses monitor what customers are saying about them, said this week that it launched a product called Compass that allows companies to search for a topic from across the web and have that information delivered via a real-time stream.


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2.12.15 | Luminoso’s new ‘Compass’ tool navigates through online chatter

The sound of social media is more cacophony than symphony. But if you have the right tools to listen, you can cut through the noise. Such is the theory behind Compass, the new platform launched Wednesday by Luminoso, the social analytics firm in Cambridge with roots in the MIT Media Lab.


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11.25.14 | What Twitter Can Tell Us About Ebola

The Ebola virus is spreading and mutating, and so is the chatter about it on social media. Luminoso, an MIT Media Lab spinoff that helps companies monitor consumer sentiment, has been tracking tweets about Ebola. Luminoso’s software reveals trends –- some worrisome –- that show how online conversations may be shaping public opinion.


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11.16.14 | Smile, You’re Speaking EMOJI

Consider the tilde. There it is, that little squiggle, hanging out on the far-upper-left-hand side of your ­computer keyboard. The symbol dates back to ancient Greece, though tilde comes from Spanish, and in modern English it’s used to indicate “approximately” (e.g., ~30 years) or “equivalence” (x ~ y) in mathematics. And, as of this year, according to a breakdown of the website emojitracker by Luminoso, a text-­analytics company, the tilde was surpassed in usage on Twitter by the emoji symbol for “joy.".


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10.16.14 | 40 Under 40: Catherine Havasi of Luminoso

After spending her undergraduate years at MIT and receiving her Ph.D. from Brandeis in computer science, the Pittsburgh native was determined to use her knowledge about language and computers to help understand the way we think.


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12.1.14 | Using Twitter analysis to drive the creation of real-time marketing campaigns

The marketing game has changed completely in the last 10 years with the advent and mass adoption of new social media platforms. The advantages that social media brings to marketers and companies are endless – ranging from customer service support to relationship building with existing and new customers. Thanks to social media, marketers are able to connect with potential and existing customers unlike ever before. What’s most exciting is the opportunity to listen and identify new trends in real-time.


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11.1.14 | Why open-ends hold the key to customer satisfaction and loyalty

Market researchers seem to love scores. Whether they are in the form of ratings, satisfaction or sentiment scores, market researchers draw most of their conclusions about customer loyalty and satisfaction from these scores. But what are those numbers really saying? They never truly get to the heart of what a consumer is saying about a store or a particular product. These numbers are simply approximations of perception that don’t provide a company with the information necessary to react or to make improvements that would benefit an organization’s bottom line.


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9.8.14 | The Best and Worst Airlines — According to Twitter

Luminoso used natural language processing technology to analyze more than 157,000 tweets directly mentioning the five airline handles, and the data revealed Virgin had the most positive responses among passengers, thanks in part to better customer service and fewer delays or cancellations.


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8.9.14 | Who’s Doing Common-Sense Reasoning And Why It Matters

NLP is where common-sense reasoning excels, and the technology is starting to find its way into commercial products. Though there is still a long way to go, common-sense reasoning will continue to evolve rapidly in the coming years and the technology is stable enough to be in business use today. It holds significant advantages over existing ontology and rule-based systems, or systems based simply on machine learning.


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7.14.14 | The 10 Coolest Big Data Startups Of 2014

It's been a big year so far for Luminoso, a Cambridge, Mass.-based startup specializing in text analytics. As a spin-out of the Massachusetts Institute of Technology (MIT) Media Lab, Luminoso leverages what it calls "the world's first cloud-based, massively multilingual, scalable solution" for understanding and analyzing text.


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7.2.14 | The Daily Startup: Luminoso Raises $6.5M to Analyze Sentiment Online

Sentiment and text analysis have been in the news the last few days with Facebook Inc.’s “mood experiment.” Now Luminoso Technologies Inc. has raised $6.5 million in Series A funding to help organizations make sense of language online, including text analytics capabilities that can ascertain what sentiments people are expressing about a particular product or issue.


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7.2.14 | Luminoso Lands $6.5M In Series A To Keep Building Cloud Text Analytics Service

What makes it unique among its competition is that they have removed the hardest part of the text analytics from the equation by automatically building a taxonomy on the fly. According to CEO and co-founder Catherine Havasi, they built data modeling and machine learning so it’s all automated, a pretty neat trick if they can pull it off.


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7.2.14 | A Minute-by-Minute Guide to Team USA's World Cup Loss on Social Media

Fans took to Twitter, Facebook, Google+ and other social media services as the US-Belgium match unfolded. On Facebook, 13 million people made 21 million interactions (posts, comments and Likes) during the game; Twitter users sent 9.1 million tweets during the same time. Luminoso, a text analysis and artificial intelligence startup, used this data to map out the game, minuteby-minute. It measured the sentiment in all statements and comments, and looked at which moments of the game were the social media highlights.


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6.27.14 | The U.S.-Germany Match Through a Social Media Lens

The United States-Germany soccer match on Thursday was a roller coaster of emotions. And an analysis of the social media communications before, during and after the match shows the minute-by-minute shifts in sentiment and in subjects discussed, as the American team lost to Germany but moved on in the World Cup competition.


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6.25.14 | Dr. Catherine Havasi – From the MIT Media Lab to Co-Founder & CEO

At an early age, Dr. Catherine Havasi had an interest in languages. She loved to read about the history of languages and how the brain works. It was this interest and passion that were the early building blocks for where she is today.


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6.17.14 | 6 U.S. Startups Winning at the World Cup

Luminoso’s technology will mine World Cup-related chatter from Twitter, Facebook and Google+, providing fans a one-stop update on the conversation around their team. With this year’s World Cup projected to be the most social sporting event to date, Luminoso has the opportunity to become the engine behind the conversation.


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6.9.14 | The Data You Ignore Is More Valuable Than You Thought

Finding the needle in of your haystack of data sources can be a lot more difficult than it might seem. To explore the untapped wells of information that companies should be paying attention to, I recently sat down with Catherine Havasi, co-founder and CEO of Luminoso, one of the most advanced data analytics companies out there today.


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5.15.14 | How Cambridge startup Luminoso is helping to power Sony's World Cup social network

Luminoso, a Cambridge-based text analytics company that has its roots in the MIT Media Lab, will work with Sony to power a social network dedicated to the 2014 FIFA World Cup Brazil on June 12. Luminoso’s technology will be the engine behind Sony’s new network, One Stadium Live, that will mine social media content about the World Cup — across Twitter, Facebook and Google Plus.


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5.12.14 | Sony launches social network for football fans to spearhead World Cup sponsorship

Technology from analytics company Luminoso will use "natural language processing" rather than key words to allow the website to group conversations in different languages into relevant topics.


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5.13.14 | Sony launches a world-first social network dedicated to the FIFA World Cup

The technology supporting the platform, developed in partnership with Luminoso, uses 'Natural Language Processing', an innovative technique that studies and learns language patterns as opposed to monitoring keywords. With more than half a billion viewers expected in over 200 countries for the FIFA World Cup, Sony believes in creating a more enhanced experience for all fans.


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5.14.14 | Sony Kicks Off World Cup With Fan-Powered Social Media Site

For the first time, soccer fans can share their opinions with other fans worldwide on a mobile-first website. Topics and posts from around the world are sorted according to people's interests in order to present the most popular, relevant, and latest discussions and news on soccer.


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4.14.14 | Firms Use Artificial Intelligence to Tap Shoppers' Views

Last year, Scotts Miracle-Gro Co. noticed a higher than expected number of customers were canceling its lawn-fertilizer service. Befuddled, the lawn-andgarden company sent out surveys to its customers, asking them to rate their satisfaction and provide feedback. Normally, Scotts would have tabulated the ratings and ignored most of the qualitative answers. Instead, it crammed thousands of surveys into Web-based software called Luminoso and made a surprising discovery: People were canceling because they wanted better customer service.


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4.12.13 | MIT's Luminoso Claims It's Cracked the Code on Text Mining

A lawn care company recently discovered that people in New England were talking about their product, but mostly in relation to deals and rebates. Meanwhile, customers in Colorado seemed to be obsessed with how the brand's products killed bugs. Such insights were gleaned using technology from Luminoso, a startup hatched from MIT's Media Lab that is officially launching this month.


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5.1.13 | Glaxo Mined Online Parent Discussion Boards For Vaccine Worries

The U.K. pharmaceutical company used text analytics to analyze public discussion boards on BabyCenter.com and WhattoExpect.com, to learn what factors motivate parents to either go ahead or delay vaccinating their children for diseases like measles and mumps, said Dominic Hein, executive director of the company unit that plans new vaccines. The two month project, conducted last year, collected only anonymized excerpts and topics from posts, and no user identities, the company said.


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10.7.13 | Retailers 'Listen' to What Customers Are Typing

Did you know that patients tend to refer to their physicians as "doctor" when they are happy with the care they have received, and as "he" or "she" when they are not? Or that a pricey bottle of wine often smells different to consumers than the same wine offered at a lower price? These and other curious insights into consumer behavior were identified by a "text understanding" solution developed by researchers at the MIT Media Lab.


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