Case Study: A web hosting provider adds value to their NPS scores

Using unstructured data to make NPS scores actionable

A global leader in web hosting services had collected customer feedback in the form of NPS scores, but had no way to quickly analyze the open-ended questions that make NPS scores meaningful and actionable. Knowing that customer satisfaction has a direct impact on revenue, they turned to Luminoso to understand the key drivers this data. Read this study to learn how this company was able to use the insights Luminoso provided to improve their customer experience.