Transforming customer experience without a single survey.
When one of the nation’s largest retailers wanted to understand seasonal trends within their customer base, they turned to Luminoso to analyze large-scale social media data. Luminoso provided the retailer with new understanding of winter holiday trends, empowering them to:
- Increase brick & mortar sales through improved inventory management
- Enhance in-store experience and decrease losses to online competitors
- Overhaul advertising strategy and messaging
- Tailor engagement on social media outlets
- Engage in real time marketing
- Gain unparalleled understanding of product and brand perception