Tap into streaming conversation and take the pulse of your customers, workforce, and marketplace. Compass distills erratic, large-scale discussion into digestible topics so you can seize opportunities as they arise, address issues before they become problems, and gauge opinion in real time.
Compass learns and adapts to new data on its own - it doesn't depend on keyword sets, dictionaries, or other human-guided methods. Using artificial intelligence and machine learning, it identifies and understands new themes, topics, and language within feedback without human supervision.
Machines can often find connections where humans don't. Compass uses machine learning to find similarities within data and group them for deeper analysis - thereby unearthing root causes and illuminating key drivers in your data.